Our services

Case & Policy Appeal Management

We assist sellers in handling Seller Central cases and policy-related matters through structured processes:

• Drafting policy-compliant appeal letters

• Reviewing and organizing supporting documentation

• Managing communication with Seller Support

• Responding to performance notifications

• Guidance on reinstatement processes where applicable

All appeals and case communications are prepared in alignment with Amazon marketplace policies.

Amazon Seller Central Account Management

We provide ongoing operational management of Seller Central accounts, including:

• Daily monitoring of Account Health dashboard

• Performance metric tracking (ODR, LSR, VTR)

• Review of policy notifications and performance warnings

• Risk identification and corrective action guidance

• Monitoring of customer feedback and operational indicators

Our goal is to help sellers maintain stable performance metrics and prevent avoidable compliance issues.

Compliance Monitoring & Risk Mitigation

Our compliance-first approach includes:

• Monitoring policy updates and marketplace changes

• Identifying potential compliance risks

• Providing corrective guidance to minimize account disruptions

• Structured reporting on account health and performance

• Escalation support where appropriate

We emphasize prevention, transparency, and documented processes in all account management activities.

Listing & Catalogue Support

We support sellers in maintaining accurate and compliant product listings by:

• Resolving suppressed listing issues

• Reviewing listing compliance requirements

• Correcting variation and attribute inconsistencies

• Monitoring catalogue accuracy

• Supporting updates aligned with Amazon listing standards

Our focus is on ensuring listings remain active, accurate, and compliant.

Core Expertise

• Seller Central account health oversight

• Performance metric analysis and reporting

• Policy interpretation and structured appeal drafting

• Operational issue resolution

• Compliance-focused account management

Key Benefits for Sellers

• Reduced risk of account performance degradation

• Structured and proactive monitoring

• Professional case handling and documentation support

• Improved visibility into account performance metrics

• Policy-aligned operational processes

Our Approach

Focused on health, compliance, and stability.

HAAY AMZ follows a process-driven methodology based on:

1. Continuous monitoring

2. Early risk detection

3. Structured corrective action

4. Clear communication

5. Compliance alignment

We work closely with sellers to ensure their accounts operate smoothly, remain in good standing, and follow Amazon’s marketplace standards.

Data Protection & Authorization

HAAY AMZ handles Seller Central access only with seller authorization and strictly for account management purposes. All data is processed securely and in alignment with Amazon’s Data Protection Policy (DPP) requirements. Access is limited to authorized personnel and used solely for agreed operational services.